The Human Side of Tax Preparation

One thing that you can never forget when you are a tax preparer is the human side of tax preparation. When you are dealing with the public regarding issues of taxation, you are bound to encounter a wide variety of broke people. This is a funny video on that topic, to lighten the mood:

Many people are stressed out, overtired, and out of money by the time they come to do their taxes with you. How can you cheer them up?